1. Information We Collect

• Name, email address, and phone number
• Booking and travel details, including payment information (processed by our third-party payment processor — see Section 3)
• Messages and inquiries submitted through our contact forms
• Device, browser, and usage information collected automatically via cookies and analytics tools

2. How We Use Your Information

We use your information to: process and manage reservations; provide guest support and respond to inquiries; send booking confirmations and stay-related communications; improve our website and services; and, where you've opted in, send occasional marketing communications (you may unsubscribe at any time).

3. Sharing of Information

We do not sell your personal information. We share data only with trusted service providers who help us operate our business — for example, payment processors, booking/property management software, and analytics providers — and only to the extent necessary for them to perform their services. We may also disclose information if required by law.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies (including analytics and, if applicable, advertising pixels) to improve site performance and understand how visitors use our site. You can control cookies through your browser settings. We use these tools for interest-based advertising; you may opt out via your ad settings or industry tools such as optout.aboutads.info.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain booking and communication records for as long as necessary to fulfill the purposes described in this policy, comply with legal and tax obligations, and resolve disputes.

7. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information at any time by emailing [email protected]. We will respond within a reasonable timeframe consistent with applicable law.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the “sale” or “sharing” of personal information (we do not sell personal information). To exercise these rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to external websites (including booking platforms and social media). We are not responsible for the privacy practices or content of those third-party sites.

9. Children's Privacy

Our website and services are not directed to, and we do not knowingly collect personal information from, children under 13. All bookings must be made by an adult 21 years of age or older.

10. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and take appropriate action in accordance with applicable Florida and federal law.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Florida.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date.